When you buy a house, you’re likely to focus on things like the island in the kitchen or the awesome rain shower the previous owner installed. But the truth is that you’re buying much more than the actual house itself. You’re buying into things like the convenience and safety of the neighborhood, the local cost of living, and how far it is from where you work. That rain shower might be awesome, but if there’s no plumber within 50 miles to help you fix it when it breaks, maybe it’s not so awesome after all. When it comes to buying internet service, you’re entering into a similar kind of bargain. Sure, you’re most concerned with things like speed and price, but you also need to consider things like customer service. If your internet breaks down or you have a billing issue, good customer service can make all the difference. Sparklight retains an A+ rating from the Better Business Bureau, which means they are more proactive in solving customer issues than other internet companies. Sparklight currently relies on their telephone line for most sales inquiries. However, they do have an online chat function for both billing and technical support.