Fiber is available in select areas. Plans, speeds, prices and promotions depend on your address and eligibility. Advertised speeds refer to a wired connection with compatible equipment; WiFi performance varies. Ask about the monthly price, any promotional period, AutoPay requirements, equipment, installation, taxes and fees before ordering. Where fiber is unavailable, other Brightspeed internet service may be offered with different speeds and terms.
A little help getting connected
Your address. Your options. One conversation.
01
Check your address
Tell us where you need service. An agent will check what is available at that location.
02
Compare your options
Discuss your household, budget and devices. Review eligible speeds, pricing and offer conditions.
03
Plan your installation
When you are ready to order, ask about available installation dates and what happens next.
Thinking about a different plan?Ask sales about upgrade options. Changes to an existing account depend on eligibility and dealer access; Brightspeed account support may need to complete the change.
Before you call
A few helpful answers.
Know who to contact and what to expect.
Can you check Brightspeed availability?
Yes. Call our sales number with your full service address. The agent checks eligible options during the call. This page does not run an online coverage check, and a ZIP code alone cannot confirm service at a specific home.
How much will my internet cost?
Your price depends on the plan, address and current offer. Ask the agent to explain your monthly total, any introductory period and later rate, AutoPay conditions, equipment and installation charges before placing an order.
Can I ask about upgrading my plan?
Our sales team can discuss plan and upgrade options. Whether a dealer can process an existing-account change depends on eligibility and account access. Brightspeed account support may need to finish the change.
Who handles my bill or an internet problem?
For billing, payments, outages and technical issues, use the separate support line. Call (866) 305-5892 and select the appropriate support option. Our dealer sales line does not handle billing or technical support.
Is this Brightspeed's official website?
No. This page is operated by Fast Fiber Internet, an independent authorized Brightspeed dealer. Our sales team helps with internet options and new orders. Brightspeed manages customer accounts, billing and technical support.
Existing customer help
Billing or technical issue?
Use the dedicated billing and support contact below, separate from our sales line. You can also visit Brightspeed's official support website for account help.